Return & Refund Policy

Last Updated:

At Syxcrphel, we are committed to providing high-quality curtain hanging and textile decor services. This Return and Refund Policy outlines our policies regarding service guarantees, material returns, and refund eligibility.

Service Satisfaction Guarantee

We stand behind the quality of our installation and decor services. If you are not completely satisfied with the service provided, please notify us within 7 days of service completion, and we will address your concerns.

Product Returns

Hardware Returns

For curtain hardware and accessories purchased through us:

• Unused and Unopened Items: May be returned within 30 days of purchase with original receipt for a full refund or exchange.
• Opened Items: May be returned within 14 days with original receipt for store credit or exchange, subject to a 15% restocking fee.
• Custom or Special Order Hardware: Non-returnable unless defective.

Textile Returns

For fabric items and textile decor purchased through us:

• Ready-Made Items: May be returned within 14 days in original packaging and with tags attached for a full refund or exchange.
• Custom Curtains and Textiles: Non-returnable unless defective. We provide fabric samples before production to ensure satisfaction with color and texture.

Return Conditions

All returns must meet the following conditions:

• Items must be in original, unused condition
• Original packaging must be intact
• Proof of purchase is required
• Returns must be made within the specified timeframe

Non-Returnable Items

The following items cannot be returned:

• Custom-made curtains or draperies
• Cut fabric or custom-ordered materials
• Items marked as final sale
• Products damaged due to improper use or care

Refund Process

Service Refunds

If we are unable to resolve service issues to your satisfaction:

• We may offer partial or full refunds at our discretion
• Service refunds will be processed within 10 business days
• Refunds will be issued using the original payment method

Product Refunds

For eligible product returns:

• Refunds will be processed within 5-7 business days after receiving the returned item
• Original shipping charges are non-refundable
• Return shipping costs are the customer's responsibility unless the return is due to our error

Cancellation Policy

Service Cancellations

Our cancellation policy for scheduled services is as follows:

• Cancellations made 48+ hours before scheduled service: Full refund of any deposits
• Cancellations made 24-48 hours before scheduled service: 75% refund of deposits
• Cancellations made less than 24 hours before scheduled service: 50% refund of deposits
• No-shows: No refund of deposits

Order Cancellations

For product order cancellations:

• Stock items can be cancelled anytime before shipping for a full refund
• Custom orders can only be cancelled within 24 hours of placement and may be subject to a cancellation fee

Damaged or Defective Items

If you receive damaged or defective products:

• Notify us within 3 days of receiving the item
• Provide photos of the damage or defect
• We will arrange for replacement, repair, or refund at our discretion

How to Initiate a Return or Request a Refund

To initiate a return or request a refund, please contact our customer service team:

• Phone: +1 917-275-6975
• Email: support@syxcrphel.world
• Contact form: Visit our Contact Page

Our team will guide you through the process and provide any necessary return authorization information.

Changes to this Policy

We reserve the right to modify this Return and Refund Policy at any time. Changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions about our Return and Refund Policy, please contact us at:

Syxcrphel
476 5th Avenue
New York, NY 10018
United States
Email: support@syxcrphel.world
Phone: +1 917-275-6975